Refund policy
Last updated: March 4, 2026
1. Return Period
At MundoRelojero, customers may request a return within 30 days of receiving the product.
To start a return, please contact our customer support team and include:
- Your order number
- The reason for the return
Our support team will guide you through the next steps.
2. Return Conditions
To be eligible for a return, items must:
- Be unused
- Be in perfect condition
- Include the original packaging
- Include all accessories, tags, and documentation
We cannot accept returns for items that are:
- Used
- Damaged after delivery
- Missing original packaging or accessories
Personalized or modified items are not eligible for returns.
3. Return Process
- Contact our customer support team to request a return.
- Once the request is approved, we will provide the return instructions and return address.
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Return shipping costs are the responsibility of the customer, unless the product is defective or the wrong item was delivered.
- A tracking number must be provided for the return shipment.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method used during the purchase.
Please allow 7–14 business days for the refund to be processed after the returned item has been received and inspected.
5. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us with your order number and photos, if available.
For issues noticed upon delivery, we recommend contacting us within 48 hours to help us investigate promptly.
If an issue becomes apparent later, please contact us when you discover it so we can review your case and assist you in accordance with applicable law and our policies.
6. Exceptions
Returns will not be accepted for:
- Requests made after the return window
- Products that have been used
- Items without original packaging
- Personalized or modified products
7. Contact
For questions about returns or refunds, please contact us at: