Privacy policy

Last updated: March 4, 2026

1. Controller and Scope

This Privacy Policy describes how MundoRelojero collects, uses, and shares personal information of individuals who:

  • visit our website

  • browse our pages and collections

  • place an order or start a purchase

  • contact us through any channel

Data Controller:

Israel Escudero Ruiz – MundoRelojero
Address: Alcobendas, 28100 (Madrid), Spain
Email: contact@mundorelojero.com

Our online store is hosted on the Shopify platform.

By using our website and services, you acknowledge that your personal information will be processed as described in this Privacy Policy and in accordance with applicable United States consumer protection and privacy laws.

2. Personal Information We Collect

When we refer to “personal information,” we mean any data that identifies or could reasonably identify a person.

We may collect the following categories of information:

2.1 Contact Information

  • First and last name

  • Shipping and billing address

  • State and country of residence

  • Phone number

  • Email address

  • Account information (if you choose to create an account)

2.2 Payment and Order Information

  • Payment method used

  • Partial payment information (full card details are processed by Shopify or the payment gateway)

  • Purchased products

  • Order amount and order number

  • Purchase history, returns, or exchanges

2.3 Website Usage Information

  • Pages visited and products viewed

  • Items added to the cart

  • Date and duration of the visit

  • IP address

  • Browser type and device

2.4 Communications

  • Messages sent through the contact form

  • Inquiries related to orders or products

2.5 Cookies

We use cookies and similar technologies to:

  • Remember user preferences

  • Analyze website usage

  • Facilitate the checkout process

  • Display relevant content

You can manage cookies through your browser settings.

3. How We Collect Information

We collect information:

  • Directly from you (when you make a purchase or contact us)

  • Automatically through cookies and similar technologies

  • Through service providers, such as Shopify, payment gateways, and shipping companies

4. Purpose of Processing

We process personal information for legitimate business purposes, including:

  • Processing orders and payments

  • Managing shipping, returns, and after-sales service

  • Responding to customer inquiries

  • Preventing fraud or suspicious activity

  • Improving user experience

  • Complying with legal and tax obligations

We may send promotional communications if you voluntarily subscribe.
You may unsubscribe at any time using the link included in each email.

5. How We Share Information

We may share your personal information only with the following parties:

5.1 Service Providers

  • Shopify

  • Payment gateways

  • Shipping companies

  • Analytics and marketing services

  • Email service providers

These providers process information only to deliver services related to our business operations.

5.2 Legal Compliance

We may disclose information when necessary to:

  • Comply with legal obligations

  • Protect our rights

  • Prevent fraud

5.3 Sale of Data

We do not sell personal information to third parties.

We may share information with service providers exclusively for legitimate business purposes such as payment processing, shipping, analytics, or marketing tools.

6. Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce infrastructure.

Shopify may process certain information to manage payments, enhance security, and improve the user experience on the platform.

You may review Shopify’s Privacy Policy on their official website.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Manage orders and the commercial relationship

  • Comply with legal or tax obligations

  • Resolve disputes

When the information is no longer required, it will be deleted or anonymized.

8. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse.

However, no internet transmission is completely secure.

9. Children

Our services are not directed to minors, and we do not knowingly collect personal information from children.

If you believe a minor has provided us with personal data, please contact us so we can remove it.

10. Privacy Rights (United States)

Depending on your state of residence, you may have certain rights regarding your personal information, including:

  • Request access to collected data

  • Request correction of inaccurate information

  • Request deletion of your information

  • Request information about how your data is used or shared

If you reside in California, you may have additional rights under applicable consumer privacy laws.

To exercise your rights, please contact us at:

mundorelojerooficial@gmail.com

We may request additional information to verify your identity before processing your request.

11. International Transfers

Your information may be processed by service providers located in the United States and other countries where our e-commerce, payment, shipping, analytics, or customer support providers operate.

12. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.

We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or applicable regulations.

The current version will always be available on the website with the updated revision date.

14. Contact

For any questions regarding this Privacy Policy or the processing of your data:

Email: contact@mundorelojero.com
Postal address: Alcobendas, 28100, Madrid, Spain